Contact information

Return and Refund Policy

At Zenvoras, we want you to shop with confidence. If something isn’t right, we’re here to help. This policy outlines the conditions for returns, refunds, and exchanges.

1. Return Eligibility

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • The product must be returned in its original packaging with all tags and accessories

  • Proof of purchase (order confirmation or receipt) is required

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

  • Return requests must be initiated within 2-3 Days of delivery

  • Requests made after this period may not be accepted

To start a return, please contact us at zenvoras.in@gmail.com

3. Refund Process and Timing

Once your return is received and inspected:

  • You will be notified of the approval or rejection of your refund

  • If approved, the refund will be processed within 24-48 Hours

  • Refunds will be issued to the original payment method

Please note that it may take additional time for your bank or payment provider to process the refund.

4. Exchange Options

We offer exchanges under the following conditions:

  • The item received is defective, damaged, or incorrect

  • Exchange requests are made within the return timeframe

If you would like to exchange a product, please contact us at [EMAIL ADDRESS] with your order details.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

  • Please contact us within 48 Hours of delivery

  • Provide clear photos or videos of the issue for verification

  • We strongly recommend filming an unboxing video. This serves as vital proof in case of missing items or physical damage during transit.

Once verified, we will offer a replacement, exchange, or full refund at no additional cost.

6. Non-Returnable Items

Certain items are not eligible for return, including:

  • Items marked as “Final Sale”

  • Personal use or hygiene products

  • Gift cards or digital products (if applicable)

These items cannot be returned or refunded unless they are defective.

7. Return Shipping Costs

  • If the return is due to our error (defective, damaged, or incorrect item), we will cover the return shipping cost.

  • If the return is due to a change of mind, the customer is responsible for return shipping charges.

  • Original shipping charges (if any) are non-refundable

We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

8. Cancellation Policy

  • Orders can only be canceled before they are processed or shipped

  • Once shipped, cancellations are not possible and the return policy will apply

9. Contact Information

For any return, refund, or exchange-related questions, please contact us:

Zenvoras
Email: zenvoras.in@gmail.com

We are committed to making your experience with us smooth and trustworthy. Thank you for shopping with us.