Privacy policy

Privacy Policy

This Privacy Policy describes how ZENVORAS (“we,” “our,” or “us”) collects, uses, and protects your personal information when you visit or make a purchase from our website. We are committed to safeguarding your privacy and ensuring that your personal data is handled in a safe and responsible manner in accordance with applicable laws in India.

1. Information We Collect

When you visit or interact with our store, we may collect the following types of information:

a. Personal Information

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment details (processed securely via payment gateways)

b. Non-Personal Information

  • Browser type and version

  • IP address

  • Device information

  • Pages visited and time spent on our website

c. Order Information

  • Products purchased

  • Order history

  • Transaction details

2. How We Use Your Information

We use the information we collect for purposes including:

  • Processing and fulfilling your orders

  • Communicating with you regarding your purchases or inquiries

  • Improving our website, products, and customer experience

  • Sending updates, promotional offers, or newsletters (only if you opt-in)

  • Detecting and preventing fraud or unauthorized transactions

  • Complying with legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience.

Cookies help us:

  • Remember your preferences and cart items

  • Understand how users interact with our website

  • Improve site performance and functionality

You can choose to disable cookies through your browser settings; however, this may affect certain features of the website.

4. Third-Party Services

We may use trusted third-party services to operate our business effectively, including:

  • Payment gateways (for secure payment processing)

  • Shipping and logistics partners

  • Analytics tools (such as website traffic analysis)

  • Marketing platforms

These third parties only access your information to perform specific tasks on our behalf and are obligated to protect your data.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or alteration.

These measures include:

  • Secure servers and encrypted connections (SSL)

  • Limited access to personal data

  • Regular monitoring of our systems

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Customer Rights

As a user, you have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal data (subject to legal obligations)

  • Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the details below.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date.

8. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, you can contact us at:

ZENVORAS
zenvoras.in@gmail.com

Grievance Officer: Mayur

Contact: zenvoras.in@gmail.com

Address: H.P, Kangra, 176023, INDIA 

By using our website, you agree to the terms outlined in this Privacy Policy.