Terms of service

Terms of Service

These Terms of Service (“Terms”) govern your use of the website and services provided by Zenvoras (“we,” “our,” or “us”). By accessing or purchasing from our store, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Account Terms

By using our website, you confirm that:

  • You are at least 18 years old or using the site under supervision of a parent or guardian

  • The information you provide is accurate, complete, and up to date

  • You are responsible for maintaining the confidentiality of your account and password

We reserve the right to suspend or terminate accounts that violate these Terms.

2. Pricing and Payment

All prices listed on our website are in INR (₹) unless stated otherwise. We reserve the right to modify prices at any time without prior notice.

  • Payments must be made at the time of purchase

  • We use secure third-party payment gateways to process transactions

  • In case of payment failure, the order will not be processed

3. Product Descriptions

We strive to ensure that all product descriptions, images, and details are accurate. However:

  • Minor variations in color, size, or appearance may occur

  • We do not guarantee that all product descriptions are completely error-free

If a product is not as described, your remedy is to request a return or refund in accordance with our policy.

4. Order Acceptance

All orders placed are subject to acceptance and availability.

We reserve the right to:

  • Refuse or cancel any order at our discretion

  • Limit quantities purchased per person or order

  • Cancel orders due to pricing errors or suspected fraud

If your order is canceled after payment, a full refund will be issued.

5. Shipping and Delivery

We aim to process and ship orders within 5-7 business days

  • Delivery times may vary based on location and logistics partners

  • Delays may occur due to unforeseen circumstances

  • Customers are responsible for providing accurate shipping details

We are not liable for delays caused by courier services.

6. Returns and Refunds

We offer returns and refunds under certain conditions:

  • Products must be unused and in original packaging

  • Return requests must be made within a specified time frame

  • Refunds are processed after inspection of returned items

Specific details regarding eligibility and timelines should be mentioned in our Return Policy.

7. Prohibited Uses

You agree not to use our website for:

  • Any unlawful or fraudulent activities

  • Violating any applicable laws or regulations

  • Distributing harmful software, viruses, or malicious code

  • Attempting to gain unauthorized access to our systems

Violation of these terms may result in legal action.

8. Limitation of Liability

To the fullest extent permitted by law:

  • Zenvoras shall not be liable for any indirect, incidental, or consequential damages

  • We do not guarantee uninterrupted or error-free service

  • Our liability is limited to the amount paid by you for the product

9. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in India.

10. Contact Information

For any questions or concerns regarding these Terms, please contact us at:

Zenvoras
Email: zenvoras.in@gmail.com

By using our website, you acknowledge that you have read, understood, and agreed to these Terms of Service.