Shipping policy

Shipping Policy

At Zenvoras, we aim to provide a smooth and reliable delivery experience for all our customers. This Shipping Policy outlines how orders are processed, shipped, and delivered.

1. Order Processing Time

All orders are processed within 24 hours after payment confirmation.

  • Orders are processed on business days only (excluding weekends and public holidays)

  • During high-demand periods, processing times may be slightly extended

  • Once your order is processed, it will be handed over to our shipping partner for delivery

2. Shipping Methods

We offer the following shipping methods:

  • Standard Shipping

  • Express Shipping (if available at checkout)

  • Cash on Delivery (COD) (if applicable)

The available shipping options will be displayed during checkout based on your location.

3. Delivery Timeframes

Estimated delivery time depends on your location:

  • Metro cities: 5-7 Business days 

  • Other regions: Under 1 Week 

Please note that these are estimated delivery times and may vary due to external factors.

4. Shipping Costs

Shipping charges are calculated at checkout.

  • Standard Shipping: Free

  • Free shipping may be available on selected orders or above a certain order value

Any applicable shipping fees will be clearly shown before you complete your purchase.

5. Tracking Information

Once your order has been shipped:

  • You will receive a confirmation email or SMS with tracking details

  • You can track your order in real-time using the provided tracking link

If you do not receive tracking information within a reasonable time, please contact us at zenvoras.in@gmail.com

6. Delivery Issues and Delays

While we strive to deliver orders on time, delays may occur due to:

  • Weather conditions

  • Logistics or courier disruptions

  • Incorrect shipping details provided by the customer

In case of delays or delivery issues:

  • Please allow additional time for delivery

  • Contact us if your order is significantly delayed

  • We will assist you in resolving the issue as quickly as possible

7. International Shipping

We currently DO NOT offer international shipping.

8. Incorrect Address Disclaimer

It is the customer’s responsibility to ensure that the shipping address is accurate.

  • We are not responsible for orders delivered to incorrect addresses provided at checkout

  • Address changes may not be possible once the order has been shipped

9. Contact Information

For any shipping-related questions or concerns, please contact us at:

Zenvoras
Email: zenvoras.in@gmail.com

We appreciate your trust in us and are committed to delivering your orders safely and on time.